Terms & Conditions

Welcome to Serene Resort in Cherrapunji. By accessing and using our services, you agree to comply with the following terms and conditions. These terms are designed to ensure a fair and consistent experience for all our guests.

Room Booking Policy

• Rooms are allotted on a first-come, first-serve basis and are subject to availability at the time of booking.
• To confirm your reservation, an advance payment of ₹500 per room is required. This payment is non-transferable and ensures the room is blocked under your name.
• Full payment must be completed on check-out unless otherwise agreed in advance.

Accommodation & Facilities

• Emergency power backup via generator is provided between 7:00 AM and 12:00 AM daily. Beyond this, inverter backup is available for essential services only.
• Room heaters and table fans are available upon request (subject to availability). Kindly inform us in advance if required.
• Mosquito repellents are placed in each room for your comfort. Additional units can be requested.
• During extremely heavy rainfall, water seepage may occur. In such cases, we may offer you a more suitable room, based on availability.
• Extra guests may be allowed based on the room type and subject to prior approval and additional charges.
• Our premises may include a guard dog for added security. The dog will not enter residential or guest areas.

Guest Conduct

• Guests are expected to maintain decorum and treat staff and other guests respectfully.
• Smoking is prohibited inside the rooms. Designated smoking areas are available.
• Guests will be held responsible for any damage to property or facilities caused during their stay.

Changes to Terms

Serene Resort reserves the right to update or modify these terms at any time. Continued use of our services implies your acceptance of any revisions.

Contact

For questions about these terms, please contact us at sereneresortcherrapunjee@gmail.com.