Privacy Policy

Last updated: July 11, 2025

Serene Resort respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, retain, and protect your data when you visit our website or use our services.

1. Information We Collect

1. Personal Information: We collect details you provide voluntarily—such as your name, email, phone number, billing address, travel dates, preferences, and payment info.
2. Usage Data: We automatically gather non-identifiable information, such as your IP address, browser type, device info, pages viewed, and timestamps.

2. How We Use Your Data

1. To process your bookings, inquiries, and payments.
2. To personalize your experience—e.g. room preferences, special requests.
3. To send updates on your stay, confirmations, and promotional offers (where permitted).
4. For internal business purposes—analytics, improvements, and site optimization.
5. To comply with legal obligations and protect against misuse or fraud.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

1. Service providers (payment gateways, IT, hosting partners).
2. Law enforcement or regulators when required by law.
3. Third parties with your consent or direction.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to enhance your browsing experience, remember preferences, and analyze site usage. You can disable cookies via your browser, but some features may not function properly.

5. Data Retention

We keep your data for as long as needed to fulfill the purposes outlined above or to comply with legal retention requirements. Once no longer necessary, we securely delete or anonymize your data.

6. Your Rights

You have the right to:

• Access, correct, or update your personal data.
• Request deletion or restriction of processing.
• Opt out of marketing communications at any time.
• Lodge a complaint with a data protection authority if concerned.

7. Security Measures

We implement industry-standard technical and organizational measures (e.g. SSL encryption, access controls) to safeguard your data. However, no system is 100% secure—please take care when sharing sensitive info online.

8. Third-Party Links

Our site may include links to external services. We have no control over their practices. Please check their privacy policies before interacting with them.

9. Policy Updates

We may update this policy occasionally to reflect legal or operational changes. We’ll post updates here and update the “Last updated” date. Continued use of our services constitutes acceptance.

10. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us at:

Email: sereneresortcherrapunjee@gmail.com
Address: Serene Resort, Cherrapunji, Meghalaya, India